Building Control Customer Satisfaction Survey 2007
The East & South Cheshire Building Control Joint Service is undergoing a review of it's Business and Operational processes and procedures. As part of this review and as a valued customer who has used the service within the last 6 months, we would ask that you could spare half an hour of you time to fill in the survey below.
Section A - The Building Control Service
1A. Ease of access to our service
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2A. Speed of acknowledgement to an application.
Please state how many days this is on average
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3A. Speed of response to checking of full plans submissions.
Please state how many days this is on average
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4A. Quality of response to your application
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5A. The number of site visits carried out per application
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6A. Helpfulness of our site visits
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7A. Quality of out response to your enquiries
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8A. Availability of our Building Control Surveyors
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9A. Flexibility of staff in thier approach to dealing with queries/problems
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10A. Office opening times/availability of a member of the Building Control team
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11A. Overall view of level of service provided
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12A. Overall value for money
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13A. Would you benefit from an out of hours service, e.g. Saturday morning Yes No
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Section B - About You
1B. Please select the applicable job description title
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2B. Do you do the majority of your work in the East & South Cheshire Building Control Area (Macclesfield, Congleton & Crewe Boroughs) Yes No
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3B. If the answer to 2B is no, could you please indicate which local authorities you predominantly deal with?
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4B. Would you be interested in forming a 'Partner' agreement with East & South Cheshire Building Control? Yes No
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Section C - About the Work
1C. What type of work do you predominantly deal with?
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2C. What type of building do you predominantly deal with?
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3C. What type of application do you predominantly submit?
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Section D - The Environment
This section of the survey looks at the environmental and financial impact that the printing and copying of drawings has upon the applicant and East & South Cheshire Building Control.
1D. We are committed to reducing East & South Cheshire Building Control's impact whilst improving the quality and efficiency of the service we provide. In order to reduce the amount of paper processing you will only be required to deposit one copy of details rather than two, you would not receive a stamped copy returned, however this would be viewable on the website. Would you agree to this proposal? Yes No
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2D. If the answer is no, but the service decided to proceed with only issuing Decision Notices would this affect your decision to use this service? Yes No
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3D. Would you be prepared to pay the service should you require hard copies of Decided Plans? Yes No
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4D. If the answer to 3D is yes, would A3 copies of the plans be satisfactory? Yes No

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East & South Cheshire Building Control 2007